We want Lukro to be an easy yes. That's why every plan starts with a 3-day free trial, so you can see exactly what you're getting before you're charged. This policy explains what happens when you cancel or request a refund.
1. Try before you pay
Every plan starts with a 3-day free trial. Cancel any time before it ends and you will not be charged, so you can confirm the Service fits your needs first.
2. Cancel anytime
- You can cancel your subscription at any time from Settings → Manage billing, which opens the secure Stripe billing portal.
- When you cancel, your plan stays active until the end of the current billing period, you keep access to what you've already paid for.
- After that, your subscription will not renew and you won't be charged again.
3. Renewals
Subscriptions renew automatically at the end of each period (monthly or annual) until you cancel. To avoid a renewal charge, cancel before your renewal date. You can always see your renewal date in the billing portal.
4. Refunds
Because Lukro is a digital service delivered immediately and reports consume real processing costs the moment they're generated, payments are generally non-refundable. That said, we're reasonable people:
- First-time charge:if something went wrong or the Service clearly didn't work as described, contact us within 7 daysof your first payment and we'll work with you on a fair resolution, which may include a full or partial refund.
- Renewals:renewal charges are non-refundable, but if you were charged for a renewal you meant to cancel and you reach out promptly, we'll review it case by case.
- Duplicate or accidental charges and charges caused by an error on our side are refunded in full.
- We don't provide pro-rated refunds for unused time within a paid period.
Heads up: this is the policy we recommend for a try-before-you-buy SaaS, but the exact terms (the 7-day window, whether you offer any guarantee) are your business decision, adjust the specifics to match how you actually want to operate before publishing.
5. How to request a refund
Email lukroapp@gmail.com from the address on your account, with your account email and the reason. We aim to respond within 2 to 3 business days. Approved refunds are returned to your original payment method via Stripe and may take a few days to appear.
6. Chargebacks
If something looks wrong on your bill, please contact us first, we can almost always sort it out faster than a dispute. Filing a chargeback without contacting us may result in your account being suspended.
7. Contact
Billing questions? Email lukroapp@gmail.com or visit our contact page.